A relevant provider of hospitality’s leading guest experience and staff management, INTELITY announced a new deal with Potawatomi Hotel & Casino in Milwaukee, Wisconsin (United States), to install its platform in the property. Selected for its robust digital offerings, Potawatomi plans to deploy the complete suite of INTELITY’s strong staff and guest management tool.
INTELITY’s cloud-based platform will further Potawatomi’s effort to deliver a more digital connection and personalized guest experience. The mobile app and smart-room tablets provide an unparalleled level of convenience; guests can check-in pre-arrival, use a mobile key, request room service, order in-room dining, and make restaurant and activity reservations. Additionally, the INTELITY platform’s back-office system, GEMS, will equip Potawatomi’s facility to streamline service, better communicate with guests through guest messaging, and deliver business insights to the management team.
Benjamin Keller, SVP of Sales & General Manager of INTELITY, commented: “We are excited to implement the complete system to Potawatomi. Our all-in-one platform will provide guests with a seamless experience with the Hotel and Casino. From messaging guests their hotel stay information including their mobile key to ordering food, guests will get a high-tech experience with INTELITY’s platform. Not to mention the benefits for the staff to track, manage and service guests at a high frequency.”
As for Dominic Ortiz, CEO and GM, Potawatomi Hotel & Casino, he declared: “We are always trying to figure out ways to provide our guests the best experience possible and this cutting-edge technology will be a fantastic amenity for hotel guests. We aim to make big and bold changes to our guest amenities, and this INTELITY platform will help us do just that in our hotel.”
This week, operators were able to experience firsthand the INTELITY platform at G2E Las Vegas 2022. Hundreds of executives visited booth #2614 of the company. The INTELITY platform is used at boutique hotels, casino-resorts, luxury residences, global hotel brands and more in over 60 countries across six continents. For more information, please visit www.intelity.com.