As an iGaming operator and supplier that works across a multitude of jurisdictions, Soft2Bet’s scale, reach and size (wih more than 1,000 employees across four main sites) meant finding training solutions that answer multiple and varied needs was paramount.
Whether the training focused on compliance, responsible gambling, anti-money laundering or sporting integrity, the need for a centrally located, comprehensive and scalable training solution that can be applied to all its teams led Soft2Bet to partner with iGaming Academy.
First project quickly expanded
The collaboration at first focused on compliance training for Soft2Bet’s operational teams, but quickly evolved into a company-wide approach. The ability of both Soft2Bet and iGaming Academy to gauge the scale of the requirement has enabled the effective rollout of training to a vast international workforce.
Elisabeth Isaksson, Head of Regulatory and Compliance at Soft2Bet, indicated: “iGaming Academy’s training platform and courses not only facilitate multi-jurisdictional training whilst reducing repetitive learning. They also offer seamless support for policy uploads and additional training materials. This presents a significant advantage for a large, international, and growing company, centralizing all training materials in one accessible location to enhance employees’ learning experience and streamline the auditing process.”
Rebeka Mizzi, Commercial Director of iGaming Academy, stated: “It’s a pleasure to work with such a renowned and exciting company. Soft2Bet’s commitment to staff development and training is visible in the way they’re utilizing our platform to create a centralized knowledge hub for their entire business. This goes beyond our industry courses, with more and more teams adding their policies and training onto the system, giving their staff the support they need on an ongoing basis. With the system supporting their team leads to track learning analytics and identify knowledge gaps, it’s a testament to how they have not only partnered with us to conform with their compliance requirements, but to truly understand their staff and equip them with the knowledge to excel at their jobs and take the company to the next level.”
iGaming Academy’s Plug-in Solution
The partnership has also been strengthened by Soft2Bet’s use of iGaming Academy’s new AML and RG Plug-in Solution. This has enabled it to adapt, localize and tailor its training to “multiple jurisdictional requirements and having the option to complement the training with supporting policies through their Policy Hub,” adds Isaksson. “This has proven to be immensely effective for our organization,” she completes.
By leveraging iGaming Academy’s comprehensive training solutions, Soft2Bet is reaping the benefits of a scalable, centralized, and efficient platform that has empowered it to navigate the complexities of multi-jurisdictional training.