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iGAMING

Cristhian Zito (Playson). Game quality, regional relevance and retention as cornerstones for LatAm expansion

In this interview, the Head of LatAm Squad at the global slots supplier outlines the pillars of their strategy in Latin America, from delivering localized, mobile-first content and cloud infrastructure to deploying persistent game mechanics that foster player engagement and loyalty. He also shares insights on the value of local partnerships, upcoming launches, and how the company plans to keep growing responsibly across the region.
June 26, 2025
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Zito highlighted that Playson’s mission is “to grow with LatAm, not just in it,” by offering immersive experiences, tailored promotional tools, and a dedicated local team to support its partners.

By Ulises Gil, journalist at G&M News.

Your company continues to grow its global footprint with engaging casino content. What are the key elements that define your game development strategy today, especially in highly competitive markets?

Our company strategy is rooted in three core pillars: uncompromised quality of product, delivering #MORE to partners, and compliance excellence. In competitive markets like LatAm, this means offering fast-loading games, seamless mobile performance, and immersive gameplay. Our Hold and Win games, with mechanic variations like 3 Pots and Hit the Bonus, are designed to extend session times and boost engagement. We create amiable experiences for players and profitable products for our partners.

Latin America has become one of the most dynamic regions for the iGaming industry. What is your current assessment of the region, and how is Playson tailoring its offering to match local player preferences?

Latin America is a vibrant, fast-evolving region with strong demand for localized, mobile gaming experiences. At Playson, we see Brazil and other key markets maturing quickly, with operators now focusing on sustainable growth rather than aggressive acquisition. We cater to the market demands by having our local cloud cluster, which ensures smooth operation of our titles. Our game themes reflect local tastes while maintaining universal appeal. Crucially, we back it all with a local team of professionals to have a personal touch and react quickly upon any arising request. Playson’s mission is clear: to grow with LatAm, not just in it.

Retention and engagement are two critical pillars in online casino success. How do your recent games or promotional tools address these challenges for operators?

Our recent titles incorporate perceived persistence mechanics, progressive features that encourage players to return and complete their experience. This keeps sessions longer and builds emotional investment. We provide localized marketing materials to help operators activate campaigns quickly. Combined with fast spin speeds and high-quality UX, our approach ensures players stay entertained and operators have the tools to drive long-term loyalty and increased lifetime value.

In your view, how important is it for suppliers like Playson to engage with specialized media outlets in LatAm as G&M News, and attend local events to strengthen brand positioning?

These channels provide authentic visibility and build credibility in a market where relationships, trust, and cultural understanding are key to success. Media outlets offer a platform to share our expertise and show commitment to regional growth, while events allow us to connect face-to-face with operators, regulators, and partners. In such a fast-growing and competitive region, consistent local presence is not optional; it’s strategic.

Looking ahead, what can we expect from your firm in terms of product launches, partnerships, or regional expansion for the rest of 2025?

For the remainder of 2025, Playson is focused on strengthening its presence across Latin America through strategic partnerships and high-performing game launches. Our roadmap includes deeper integrations with top-tier operators of the region, supported by dedicated teams. Expect a continued push for growth through responsible gaming, cultural relevance, and a commitment to delivering #MORE with every new release.

Brazil business cloud cluster Cristhian Zito Hold and Win iGaming expansion interview LatAm Gaming markets mobile first online casino pillars Playson provider retention tools strategic partnerships user experience
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