Holding a degree in Law, with two Postgraduates Courses in European Law and a Postgraduate Course in Administrative Law, in the last ten years, Carla Vicente has specialized in Gambling Law, focused on the protection of players and the implementation of responsible gaming policies. As Legal Advisor at the Ombudsman’s Office in Lisbon, Portugal, she handles player requests and complaints against some gambling operators, the Regulatory Service (SRIJ) itself and even against applicable legal provisions. Thanks to her hard and valuable work, Vicente was able to achieve important legislative changes and to correct some irregular practices in the sector.